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How we protect your account and personal information

Your account details, payment history and personal data stay secure on erek 39. We handle your information with clear rules, transparent practices and direct contact channels so you…

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erek 39 How we protect your account and personal information
REACH US NOW

How to contact us about your privacy

Your privacy questions matter. We respond across multiple channels so you can reach us however suits your schedule. All requests — data access, corrections, deletion — go through the same support paths and are handled within 7 business days.

Team online

Live Chat

Chat with our team in English from 08:00 to 23:00 Jakarta time, seven days a week. We respond to privacy requests and account questions in real time.

Email Support

Send your privacy inquiry to our support email. Include your account username and a clear description of what you need. We reply within 24 hours on business days.

In-Account Settings

Log into your account, go to Settings > Privacy & Data, and submit requests directly. Confirmations appear in your account inbox and via email.

SECURITY & TRANSPARENCY

How we handle your data every day

Security runs through everything we do. From the moment you deposit via DANA, OVO, GoPay or QRIS to when you request a withdrawal, your information travels through encrypted channels.

Data Encryption

All deposits, withdrawals and account logins use industry-standard SSL encryption. Payment details never travel unencrypted between your device and our servers.

Cookie Use

We use cookies to store your session token, language preference and login status. No cookies track you outside erek 39. You can clear cookies anytime in your browser settings.

Account Verification

Withdrawals require identity confirmation and sometimes a one-time code sent to your registered phone number. This step protects your funds and prevents unauthorized access.

Data Retention

We store your account data while your account is active. After closure, we keep records for the time period required by local law, then delete it securely.

Third-Party Partners

We share payment data only with DANA, OVO, GoPay, QRIS and your bank — each has their own privacy policy. We never sell your information to advertisers or data brokers.

Your Privacy Rights

You can request access to your data, correct inaccuracies, download your information or request deletion where local law permits. Contact support to start a request.

Privacy questions our players ask

We hear the same concerns from players in Makassar, Denpasar and across Indonesia. Here are direct answers about how your data is used, who sees it and what control you have.

We collect your name, email address, phone number, date of birth and bank account or e-wallet details when you open an account. We also track your game history, deposit and withdrawal records, and login times. This data helps us process your requests, verify your identity and prevent fraud.

We delete most personal data within 30 days of account closure. However, we retain transaction records and account history for the period required by Indonesian law and our payment partners' agreements. We do not use this archived data for marketing or analytics.

Your payment details are shared only with your chosen payment provider — DANA, OVO, GoPay or QRIS — and their banking partners. We do not sell, rent or trade your information to third parties, advertisers or data brokers under any circumstance.

Yes. Open your account, go to Settings > Privacy & Data and select 'Download My Data' or 'Request Deletion'. We compile your information as a file within 5 business days. Deletion takes effect after 14 days to allow for transaction disputes, then your data is securely erased.

Cookies are small text files stored on your device. We use them to keep you logged in, remember your language choice and track your session activity. They do not follow you to other websites. You can disable cookies in your browser, but logging in becomes harder.

Your password is hashed using encryption so even we cannot read it in plain text. When you log in from a new device or location, we may request extra verification. Two-factor authentication via SMS or email is available in your security settings to add another layer.

We monitor our systems 24/7 for security incidents. If a breach occurs, we notify affected players within 72 hours and advise you on steps to take. We maintain cyber insurance and regularly test our defenses. Your data is encrypted, so even if accessed, payment details remain unreadable.

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